.

Economic solutions from ALLDAQ.
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Innovative PC MeasurementIsolated current and voltage measurement
for laboratory and industry!
The efficient Platform
for automated Test SystemsALLDAQ ADQ-Express

Cable & Wire Harness Testers
with CableEye® by ALLDAQFlexible | Expandable | User-friendly | Future-proof

Customer-specific measurement from ALLDAQ

Standard is good - individual often more efficient

Customized Measuring Solutions

Product Portfolio

Sales Hotline

Phone: +49 (0)89 894 222 - 474

Email: sales(at)alldaq.com

Online product request

New customer registration

Why ALLDAQ...

  • Experienced: Benefit of the long-standing experience of our developer team
  • Effective: Thanks to custom-made solutions which meet your requirements and your budget
  • Individually and competent: The qualified consulting by our experts
  • Co-operative: We are present for you – after buying as well
  • Well-proven to innovative: We attend you when migrating to new bus systems
  • Cross-linked: The network know-how of ALLNET and the measurement competence of ALLDAQ
  • Fail-safe: EMC-compatible design for the industry
  • Reliable: Longtime availabilty gives you a high investment security
  • Complete: Our service offers

    Our service benefits

    • Qualified consulting & support
    • Support is free for our customers!
    • In-house repair department
    • Calibration service
    • 36 month manufacturer guarantee
    • ALLDAQ developments with longterm delivery guarantee

    * Net prices plus shipping costs.

    1. Support / Know-how

    Support / Know-how


    Support Request

     

    If you should have problems with products from ALLDAQ or products distributed by ALLDAQ you are welcome to contact our support department.

    Contact to the ALLDAQ support department...

    ...by email: support(at)alldaq.com

    ...by phone: +49 (0)89 894 222 474

    Pfeil   or directly via support form.

    Before you contact us we recommend to read the manual attentively.

    Please answer in your request the following questions additionally to a precise fault description:

    • Do you have a problem installing the driver software (initial installation or update)
    • You have a question but cannot find an according answer in the manual?
    • Is the device new and the error occured at once?
    • The device worked some time (how long?) and the error occurs now?
    • If applicable: did you change something (e.g. firmware update, changing of the field wiring,...)?
    • Occurs the error always or only intermittent (in what time intervals)?
    • What driver version have you installed?
    • What operating system is on your PC and what web browser do you use?
    • Do you get an error message of the software? A screenshot would be useful.

    As precise your fault description is as target-oriented and quicker we can help you.

    TIP: In the ADQ Manager you can export all relevant system and driver parameters as a XML file and send it to our support department when indicated. In the file are only informations included which you can check by yourself in the ADQ Manager. You can also open the XML file in a text editor (e.g. with Notepad via "File - Open..").

    If you have already tried different solutions possibilites a short description would be useful. In case of error messages of the software the exact wording is important. Often it is useful to add a screenshot or a logfile.

    Thankyou very much for your encouragement!

    Manuals, Driver, Software support

     

    Manuals, driver, programming support and firmware upgrades for the ALLDAQ brand products and the products of our distribution partners (partially with further links) can be found under:

    www.alldaq.com/downloads

    Calibration Service

     

    A factory test certificate comes with all ALLDAQ measurement boards.

    Do you need a DAkkS certificate for your ALLDAQ measurement board?
    We collaborate with independent test laboratories accredited by the Deutsche Akkreditierungsstelle GmbH (DAkkS). Please contact our service department.

    Further infos regarding balancing and calibration you find here.

    RMA Handling

     

    Are you end-user or a registered reseller and you have bought the device by us? Then our RMA department likes to assist you regarding the RMA handling.

    Further infos regarding the RMA handling can be found here.

    The warranty period for ALLDAQ products is 36 month from date of purchase.

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    Important Information

    All prices (if not otherwise noted) in Euro (EUR) plus the legal value added tax (VAT) and plus shipping costs. Errors and modifications excepted. Our offer exclusively addresses business customers acc. to §14 BGB.

    Customized Solutions
    Consulting / Offer
    Support / Know-how